1. In case of consumption fraud, you can get "triple compensation"

Article 55 of the new "Consumer Law"[1] stipulates that: if a business operator commits fraud in providing goods or services, he shall increase the compensation for the losses suffered by the consumer in accordance with the requirements of the consumer, and the increased amount of compensation shall be the price or acceptance of the consumer’s purchase of the goods 3 times the cost of the service; if the amount of compensation is less than 500 yuan, it is 500 yuan.


2. Consumers’ "Personal Information Protection" will have laws to follow

The new "Consumer Law"[1] stipulates that operators must strictly keep confidential the personal information collected by consumers, and must not disclose, sell or illegally provide to others. Otherwise, they shall bear the legal responsibility of stopping the infringement, restoring reputation, eliminating the impact, making an apology, and compensating for losses. The administrative department for industry and commerce may also impose corresponding penalties.


3. Consumers have a seven-day "right to regret"

The new "Consumer Law"[1] confirmed the "seven days no reason to return" system, giving buyers a certain "right to regret". Unreasonable return refers to a return made by consumers during the seven-day cooling-off period when they dislike the goods they have purchased using the "right to regret" they have been granted.


4. Consumer rights protection litigation implements "inverted burden of proof"

Durable goods such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines or decoration services provided by operators.

When consumers discover defects or disputes within six months from the date of receiving a product or service, the operator shall bear the burden of proof of the defect, that is, the proof is inverted. This is very important for the protection of consumer rights.


5. The online trading platform assumes the responsibility of "first compensation"

The new "Consumer Law"[1] proposes an advance payment system for third-party online trading platforms. That is, if there are problems with online shopping products, consumers can directly negotiate with the online trading platform. If the online trading platform cannot provide the real name, address, and effective contact information of the seller or service provider, the online delivery platform shall bear the first compensation liability.


6. False advertising spokespersons and publishers shall bear "joint liability"

If advertising operators and publishers design, produce, and publish false advertisements for products or services related to consumers’ lives and health, such as food and drugs, causing harm to consumers, the advertising operators, publishers and the operators that provide the products or services shall bear the joint responsibility responsibility.


7. The dishonest behavior of the business will be recorded in the "credit file"

Regarding operators’ adulteration, adulteration, passing fakes as genuine, shoddy goods, passing substandard goods as qualified goods, and false propaganda, Article 56 of the new Consumer Law stipulates that in addition to penalties in accordance with the law, the relevant departments shall Enter the credit file and publish it to the public.


8. "Resolutely say no" to the Overlord Clause

The new "Consumer Law"[1] clearly stipulates that format clauses, notices, declarations, shop notices, etc. contain "exclude or restrict consumer rights, reduce or reduce the responsibility of operators, and aggravate consumer responsibility" that are unfair and unfair to consumers. If the content is reasonable, the content is invalid.